ALIESTHER B. TAN  

823-D Panay Street, Balic-Balic, Sampaloc, 1008 Manila

Phone: +63 2 4932097 · +63 9185897056

E-mail: aliesthertan@yahoo.com · Website: http://www.members.tripod.com/aliesther

CAREER OBJECTIVE  

To obtain a position in the field of Information Technology with a professional organization where I can utilize my skills and be creative at the same time.

PROFILE

• Graduate of BS-Computer Information Science Major in Computer Networking Engineering, (1996-2000).

• Effective PC/Network Engineer with over 2 years of proven leadership and a team player experience.  

• Worked as a Network Engineer in Kingdom of Saudi Arabia for 1 year.  

• Introduced ESTAP Data cabinet, ORTRONICS, ICS and other networking products in Middle East and other Gulf Countries.

WORK EXPERIENCES

CONTACT WORLD, Ortigas Center, Pasig City, Philippines. (11/2002 to 2/2004)

CALL CENTER-SERVICE ZONE MANILA

L2-Technical Support Representative

• Provides technical support via phone to all DELL PC users all over the U. S. A
• Provides support to all basic technical issues regarding all Windows OS (WinXP, Win2000, Win98/ 95) and all pre-installed softwares by DELL.

Com2 technology, AL-FAKHRY Telecommunications Group, Riyadh, K.S.A. (1/2001 to 10/2001)

hypertechnology, AL-FAKHRY Telecommunications Group, Jeddah, K.S.A. (10/2001 to 1/2002)

PC/Network Engineer  

• Created and Developed the company website, http://www.com2tech.com

•  Surveyed several companies for Local Area Network  

• Designed and Constructed the Telephone and Network Structured Cabling for On-Line Distribution, Riyadh  

• Installation and basic configuration of hubs and switches  

• Managing network operation centers and provide first/second level technical support to all clients  

• Administration and maintenance of Windows operating systems such as (Windows 2000, NT, ME, XP, Win95/Win98)

• Installed, configured, and upgraded softwares needed for smooth operation of computer network /Desktop of Clients

Information Venture Inc.  Mandaluyong City, Philippines (9/1999 to 12/1999)

Intern - Field Engineer

• Responsible for planning, installation, configuration and maintenance of company wide and client’s LAN  

• PC Troubleshooting and assembly  

• Resolved hardware and software problems  

• Configuring Windows Windows/xx/NT and NOVELL

Net Surfers Club – Internet Service Provider, Quezon City, Philippines (6/1999 to 8/1999)

Intern – Helpdesk/ Technical Support

• Troubleshoots/ Configured subscriber's Internet connection/ applications, browsers and E-mail softwares (Netscape, Microsoft Explorer, Eudora Mail).

• Daily on-site installation services.  

• Handling customer's inquiry on technical issues related to Internet services via the phone and provides appropriate solution/ advice to help customers resolve technical problems.  

• Sales Representative.

SM Supermarket, Quezon City, Philippines (4/1996 to 5/1996)

Bagger

• Assigned to give a quality service to all customers

• Wrapping and casing customers foodstuffs

ACTIVITIES AND SEMINARS    

• Call Center Academy, November (1-week), 2002.

• American Accent, November (2-week), 2002.

• DELL Technical Training, December (6-week), 2002.

• CISCO EMEA Sales & Technical Update Training, June, 2001

1. Two Tier Reseller Update

2. Switching Update

3. Infrastructure Update-routers

4. Wireless Update & Design

5. NMS Update

6. Design Workshop                           

• Q-Linux, Open Source Conference, October 4-7, 2000

• Corel Draw 9, October, 2000

• Discreet, 3D Studio Max, October, 2000

• Macromedia, Flash, Dreamweaver, Fireworks, October, 2000

• Adobe Photoshop July, 1999

• Cisco Routers, Bridges, Hubs Products, November, 1999

• Novell Netware Products, November, 1999

• Basic AutoCAD training, 3rd trimester S.Y. 1996-1997

CURRENT CERTIFICATIONS

• American Accent by Ann Cook, November, 2002.

• Linux 2k Manila Convention, The World Trade Center Roxas Boulevard Pasay City, 7^th October 2000.

• Computer Configuration and Maintenance, (Brainbench, on-line exam), 12^th October 2000.

• Network Configuration and Maintenance, (Brainbench, on-line exam), 12^th October 2000.

• Master Computer Fundamentals (Win95/Win98), (Brainbench, on-line exam), 19^th October 2000.  

• Word 2000 Fundamentals, (Brainbench, on-line exam), 19^th January 2001.

EDUCATION

BS-Computer Information Science

Major in Computer Networking Engineering

East Asia College of Information Technology

Nicanor Reyes Sr. Street, Sampaloc, Manila.

PERSONAL DATA

Age: 24

Sex: Male                                             

Birthday: May 31, 1979                                     

Birthplace: Manila

Citizenship: Filipino

Civil Status: Married

Religion: Methodist

Passport #: GG560947

COMPUTER SKILLS

Hardware Skills: Local Area Network (LAN)-Structured Cabling, Circuit analysis and design, PC Hardware installation, assembly and configurations, familiar with all DELL systems.

Software Skills: Microsoft Windows xx/2000, Windows NT 4.0, Unix /Linux, Novell Netware 3.xx, Programming (Unix, C++, Assembly Language, FoxPro, Java 1.2), Microsoft Office (Word, Excel, FrontPage, PowerPoint), Adobe Photoshop, Corel Draw, various E-mail Systems, AutoCAD Release 12, Internet Technology, Visio 2000 , All DELL software and utilities.

REFERENCES

Available upon request.

© aliesther b. tan June 8, 2002